No problem, if your order hasn't shipped out yet, it's easy to get it updated.

Just reply to your order confirmation email or use the form below if you can't find it.

Be sure to include the name on the order and order number.

If you need to update your shipping address, include the full new address in your message.

Once your order is ready to ship, you'll receive an email with tracking info for your package.
(The email subject line is "Your USI Shipment is on the way!")

It may take up to 48 hours for your package to start moving through the mail system and for the tracking info to get updated.

If you've received a tracking number but it hasn't updated in 5-7 days, let us know by replying to your order confirmation email or using the form below.

Since it’s been marked as Delivered, your best bet is to contact the shipping provider with your tracking number and see if they can help you track it down.

You can find the provider and tracking number in your delivery confirmation email.

Also, check with neighbors if possible to make sure it didn’t get delivered to the wrong door.

If you still need help after talking to them and it doesn’t turn up in a few days, just let us know and we’ll find another solution. Thanks!

Sorry about that! Just scroll down to contact us and we'll get it taken care of.

Most orders leave our warehouse within 2-3 business days and arrive 2-3 days after that.

If you're worried about getting your product in time, scroll down to contact us before ordering. Let us know what your looking for and your deadline and we'll see what's possible.

You can always visit our Indianapolis store to get things right away. Click the "In-Store Availability" button on individual product pages to check if we have it at the store.

We offer international shipping to select countries. International shipping rates are calculated at checkout.

If you don't see the country you need in the dropdown menu at checkout, contact us and we'll see if we can enable it.