Start at our Questions and Answers page for information about ordering, shipping, product specs and working with USI.

Returns & Exchanges

If you need to return or exchange a USI product, just fill out our Return/Exchange Form and mail it back to us with the item.

Click here to print the form.

Exchanges and Returns are offered for 30 days after purchase. If there is a defect with your products, use the form below contact us and we'll take care of it.

Interested in carrying USI products in your shop?

We'd love to vend our wares in your fine establishment. Go to to get started. Create an account and we'll be in touch to get you started.

If you still need help, feel free to reach out using the form below:

Can I Do Local Pickup?

The short answer is no. We don't keep regular hours at the shop, so the fastest way to get our products is to order online.

If you have a special date, you need your order by, just let us know in the Order Notes.